Yes, and . . .

Yes! (and . . .)How many times have you said “Yes” to a request, only to regret it later?

Many of us like to please our coworkers (and especially our bosses), but always saying “Yes” to a request puts you on the fast-track to being needlessly overburdened and overworked.

And yet when you say “No”, the listener almost always stops listening immediately and prepares for a fight.

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